MassHealth Customer Web Portal and Forms and Publications

Customer Web Portal is for the submission of Provider Requests for Transportation (PT-1) and Forms and Publications ordering.

To schedule a COVID-19 vaccination ride for your member, in the Treater section enter the address information for the vaccination location. Respond to the questions regarding distance and public transportation by entering “COVID Vaccination” in the free text box. Create a New Request and select the treatment type ‘Covid-19 Vaccination Ride’ and enter the duration (6 months) and frequency (3 visits). If the member requires a caretaker companion to accompany them to their vaccination appointment, you should request an escort on the form. Complete the remaining questions and authorizations, and submit the request. Locality and public transit restrictions are waived for Vaccine appointments. For pending submissions, check the portal periodically for updates. A complete list of vaccine locations can be found in the FAQ section.

The Executive Office of Health and Human Services (EOHHS) has contracted with two transportation brokers to coordinate trips to and from MassHealth-covered health care appointments. Beginning July 1, 2021 MART (Montachusett Regional Transit Authority) will provide transportation to medical appointments for MassHealth members in Western Massachusetts and Northeastern Massachusetts, including the metro Boston area. GATRA (Greater Attleboro Taunton Regional Transit Authority) will provide transportation to medical appointments for MassHealth members in Southeastern Massachusetts, including Cape Cod and the Islands. Members can start scheduling medical trips on June 17, 2021 with either MART or GATRA based on the member’s home address. Current PT-1s that are still active have been transferred to the new broker. When completing PT-1s after June 17th providers and members may notice a change in broker assignments from previous PT-1s.


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