MassHealth Customer Web Portal and Forms and Publications

Customer Web Portal is for the submission of Provider Requests for Transportation (PT-1) and Forms and Publications ordering.

Provider Requests for Transportation (PT-1) - Non-Emergency Medical Transportation (NEMT) is a limited transportation benefit that is provided to eligible MassHealth members who have no other way of getting to their medical, behavioral health, or dental appointments. NEMT services are only available to eligible MassHealth members who cannot drive themselves and / or do not have a neighbor, friend, relative, or voluntary organization that can transport them to their appointments.

Email Communication: You will be receiving email correspondence from the MassHealth CWP. If you have not received a timely response be sure to check your junk or spam mail.

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