MassHealth Customer Web Portal and Forms and Publications

Customer Web Portal is for the submission of Provider Requests for Transportation (PT-1) and Forms and Publications ordering.

Provider Requests for Transportation (PT-1) - Non-Emergency Medical Transportation (NEMT) is a limited transportation benefit that is provided to eligible MassHealth members who have no other way of getting to their medical, behavioral health, or dental appointments. NEMT services are only available to eligible MassHealth members who cannot drive themselves and / or do not have a neighbor, friend, relative, or voluntary organization that can transport them to their appointments.

Email Communication : You will be receiving email correspondence from the MassHealth CWP. Some emails include links you must verify to proceed. If you have not received a timely response be sure to check your junk or spam mail. If you had a username email is being sent to the original email address. If you think your email address could have changed you will need to set up a new account.

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